Quick Claim Form
The form below will guide you through the process of submitting a Best Rate Guarantee claim.
- Best Rate Guarantee claims must be submitted within 48 hours following your reservation.
- For last minute booking, please submit the Claim Form at least 72 hours before your arrival at the hotel.
- We will respond to your claim within 72 hours during normal business hours (Monday to Friday, 8.00 AM to 6.00 PM ICT – IndoChina Time). For general inquiries use this form. “Click”